Nvidia Shield Network Error Please Try Again Later

TROUBLESHOOTING SHIELD

Earlier using this troubleshooting guide, make sure that your SHIELD is updated with the latest system update, available automatically if your SHIELD is connected to the Internet.

If you are unable to resolve the issues you are having with the troubleshooting steps in this guide, you may find a resolution in the GeForce Feel Forums > SHIELD section.

If you are nonetheless unable to resolve the issues you are having, delight contact NVIDIA support.

CONNECTING AND Accessory Issues

My SHIELD remote/controller won't connect with SHIELD.

If your SHIELD Remote won't connect with your SHIELD TV, follow these instructions to connect SHIELD remote.

My SHIELD remote/controller fails to utilise a software update.

If your SHIELD Remote fails to utilize a software update, your SHIELD Remote battery may need to be replaced or recharged. To check to see if your SHIELD accompaniment is sufficiently charged, from settings select SHIELD accessories and look for your accessory in the listing. If it has the message "Bombardment: Good" underneath information technology, and so your SHIELD Remote is sufficiently charged to receive a software update.

My Bluetooth accompaniment won't connect with SHIELD.

If your Bluetooth accompaniment won't connect with your SHIELD Tv set, try the troubleshooting steps below.

Turn your Bluetooth device off, then plough it back on.
Restart your SHIELD TV.

Annotation Connecting file transfer Bluetooth devices such as smartphones, tablets and laptops to SHIELD is not supported.

My SHIELD controller does not power on afterward charging it.

If your controller is non turning on subsequently charging it, follow these steps:

Press and hold the NVIDIA button for 20 seconds and release.
Press the NVIDIA button.

AUDIO & VIDEO Problems

I'1000 non hearing any audio.

If in that location'due south no audio when you're using your SHIELD TV, try the troubleshooting steps beneath. Try playing a video or song after each step to meet if your sound is working.

If you are using a monitor, cheque that your monitor has an sound output. Many monitors practise not have audio output, and require headphones or speakers.
Check that your Boob tube'due south sound or AV receiver isn't muted.
Check that Android book isn't muted. Increase the volume on your SHIELD Controller or Remote.
If y'all're using SHIELD Television with a separate AV receiver, bank check that the TV is connected to the AV receiver properly. If y'all hear sound from the Tv set just non the receiver, there may be an issue with the connectedness.
Some HDMI to DVI/VGA adapters may not support sound. If possible, connect your SHIELD Goggle box to an HDMI port on your TV without using an adapter.
Try using a different HDMI input on your Television receiver for your SHIELD Goggle box. Many TVs have several HDMI ports.
If you are using headphones plugged into SHIELD Controller or SHIELD Remote, you volition be unable to hear AC3 and Dolby sound formats.
Update to the latest SHIELD system update and receiver firmware.
Restart your SHIELD.

I don't see Dolby Atmos available in Netflix.

Make sure your Netflix subscription is the highest version (allows 4 screens and UHD content)
Make certain you have a Dolby Atmos capable sound system connected to your SHIELD
Verify Dolby sound processing is enabled in Settings > Device preferences > Display & Sound > Advanced sound settings
Make sure Atmos is detected in Settings > Device preferences > Brandish & Sound > Advanced sound settings > Available formats

I'thousand not hearing environment audio when connecting my receiver/soundbar over HDMI-ARC/OpticalBrand

Make sure your AVR/Soundbar supports Dolby Digital (AC-three)
Make certain your TV is gear up to laissez passer bitstream audio out of HDMI-ARC or Optical
Brand sure Dolby audio processing is enabled in Settings > Device preferences > Brandish & Sound > Advanced audio settings
Make sure Only Dolby Digital (AC-3) is enabled in Settings > Device preferences > Display & Sound > Advanced sound settings > Available formats

My screen is blank.

If there's nothing on the screen when you try to use your SHIELD Television set, try the troubleshooting steps below.

Cheque that your SHIELD Tv is plugged in all the style. Check the power cord and HDMI cable.
Check that your Television set is turned on. The light-green light will exist illuminated if SHIELD Goggle box is on.
Check that your SHIELD TV isn't in sleep mode.
Check that your TV'south source input matches the HDMI port where your SHIELD Television set is plugged in. HDMI ports are usually labelled on the back or side of a Goggle box. Keep changing your Television input source until you get to the HDMI input with SHIELD TV on it.
Endeavor using a unlike HDMI port. Connect your SHIELD TV to a new HDMI port, and change the source or input on your Boob tube to match the new port.
Try using a different HDMI cable. Loftier Speed HDMI cables and HDMI cables shorter than 3m are recommended.
Check that your Goggle box has an HDCP-compatible HDMI port. Some content requires HDCP.
Update to the latest SHIELD system update and Television set firmware.
Some HDMI to DVI adapters may not back up video. If possible, connect your SHIELD TVto an HDMI port on your TV without using an adapter.
Restart your SHIELD

My seeing instabilites/static/snowfall on my screen.

This is generally due to the quality of the HDMI cables used. In well-nigh cases, replacing your HDMI cables with high speed cables will resolve this issue. If yous are connecting your SHIELD to your TV through a soundbar or reciever, yous may need to replace both cables.

I'm unable to set my TV to Dolby Vision manner, but I'm able to play HDR10 content fine.

Dolby Vision communicates video to your TV over HDMI at a higher information charge per unit than even HDR10 video. If you are declining the Dolby Vision cable cheque, information technology is generally due to the quality of the HDMI cables used. In most cases, replacing your HDMI cables with high speed cables will resolve this consequence.

I have a Dolby Vision capable Idiot box simply, I don't see Dolby Vision options available in my "Resolution" options.

Bank check if you are continued to your TV through a soundbar or reciever. If your reciever does non support Dolby Vision capable mode (12-chip YUV) so SHIELD will not exist able to stream Dolby Vision content to your TV. You lot may want to connect your SHIELD directly to your TV.

Video frame rate is very low.

Refer to Optimize Video Operation.

GOOGLE PLAY ISSUES

Refunds for Google Play content

Refund policies for content you bought on Android TV depend on the type of content.

Acquire more about the detailed refund policy for each blazon of content offered on Google Play.

Prevent accidental or unwanted purchases on Android Goggle box.

You lot tin use password protection on the Google Play Store app to help prevent accidental or unwanted purchases on your Android Television. Your password is the same as what you utilise to sign in to Gmail or Google Play on your computer.

Learn more about how to prevent accidental or unwanted purchases.

Update your Google Play payment method.

You can change your payment method or add a new one before making purchases on Google Play. Here'south how you lot can change your payment method using your Android TV.

NETWORKING Bug

My SHIELD won't connect to Wi-Fi.

Here are some troubleshooting steps if your SHIELD TV won't connect to the Cyberspace.

If your Wi-Fi network appears on the SHIELD

If you meet your Wi-Fi network listed merely tin't connect, try the post-obit:

Ensure that your SHIELD TV is not continued to your network via Ethernet. An Ethernet connection automatically disables Wi-Fi networking.
Make sure you're using the correct network password.
Restart your SHIELD.
Check if other devices tin can connect to the Wi-Fi network y'all're using. If non, there may be an issue with the router.
If your router is having issues in general, update your router firmware.
If yous're using a Wi-Fi network at a business, hotel, or school, you may accept trouble connecting. Networks at these locations don't ever work with SHIELD Boob tube. Contact the people in charge of the Wi-Fi network for aid.

If your Wi-Fi network does not appear on the SHIELD

If you don't meet your Wi-Fi network listed, your network name (SSID) may be hidden.

NOTE If you are setting up your SHIELD for the first time, when y'all get to the Wi-Fi network every bit part of on-screen setup, outset at Step 4 below.

Hither'due south how to add a hidden network:

From your SHIELD Television receiver settings, select Network Settings .
Select Wi-Fi.
Find or select Add together new network.
Enter the network proper name (SSID) and other security details, if needed.

My SHIELD won't connect to Ethernet.

Here are some troubleshooting steps if your SHIELD TV won't connect to the Net.

On your SHIELD Television set Dwelling screen, check that the Network Settings Ethernet symbol appears: .
Bank check that your Ethernet cablevision is continued from your SHIELD Goggle box to your router or Ethernet port.
Make sure your Ethernet is enabled in SHIELD networks settings

GEFORCE At present ISSUES

Network test detected a "Poor network" or "Network error."

This more often than not happens because of poor networking. For improving your GeForce NOW experience run into this article on improving your network connexion.

For an amazing GeForce NOW experience, we recommend the post-obit:

Internet connection with at least a 10 Mbps download speed
Habitation network with sixty ms or less ping time to a GeForce NOW server.

I take all the requirements to run GeForce At present. However, sometimes the GeForce NOW network test allows me to play GeForce NOW, and sometimes it doesn't. Why is this?

GeForce Now performs a network test each time you launch the app to make up one's mind your electric current network operation. There may be problems with your network at unlike times during the day. You should contact your Internet service provider (Internet service provider) to encounter what you tin do to improve it. Likewise, check to see whether you take an NVIDIA GameStream™-Ready 5 GHz Wi-Fi router: http://shield.nvidia.com/routers

I was idle and GeForce NOW disconnected me from my game. Can I log back onto GeForce At present and rejoin my game where I left off?

Yes, your last game state will exist saved. Yous can start another game session and load 1 of your saved games.

Why am I getting a message, "You have reached the session time limit and will be terminated in 5 minutes" when playing GeForce At present?

GeForce At present allows you to play a single game session up to 2 hours. After that you will be asunder from GeForce Now. If you receive this message nosotros recommend you save your game immediately. You can and then start some other game session and load one of your saved games.

I'm experiencing a lot of audio cracking, audio cutoff, or video stuttering.

Please brand sure you meet the network requirements to run GeForce NOW.

Internet connexion with at least a 10 Mbps download speed
Home network with lx ms or less ping time to a GeForce NOW server.

GeForce NOW network exam detected a "Poor WiFi" or "Poor WiFi Signal."

This fault message indicates some problems with your Wi-Fi router. Here are some suggested steps to improve it:

Make sure you are connecting to your router at 5 GHz manner. Newer routers allow users to connect at ii.four GHz and five GHz. The router'south settings menu should allow you to gear up up a separate SSID for five GHz mode.
Use an NVIDIA GameStream™-gear up 5 GHz Wi-Fi router. These products have been tested to work with GeForce NOW.
Move closer to your Wi-Fi router. The farther abroad you are from your router, the lower the signal, which volition dethrone your Wi-Fi performance.
Try to get better line of sight to your router. Obstacles inside your home, such as walls and floors, can bear on Wi-Fi functioning.

If there is network interruption can I rejoin my game where I left off?

Yes. If you lot reconnect within five minutes to the GeForce Now server, y'all will rejoin your game where you left off.

OTHER HARDWARE ISSUES

SHIELD System Upgrade failed to install.

If a SHIELD system upgrade fails to install, it may be due to the download of the upgrade epitome being corrupted. One manner to resolve this is to delete the local data for the update from the device, forcing it to download a fresh re-create. To do and so, use any file explorer app (such as ES File Explorer) to delete the OTA folder located in: Local\NVIDIA\App\OTA. After this folder is deleted, reboot the device, and so retry the download and installation of the update.

SHIELD won't wake up.

If your TV screen is blank, your SHIELD Television set may exist on, but stuck in sleep mode. You lot'll meet a calorie-free on the pinnacle of your SHIELD Idiot box if your device is on.

If your SHIELD is non waking up, check your power connections. Unplug your power cable, wait 10 seconds and plug the power cable back into your SHIELD.

My SHIELD ran out of space.

If you have a lot of apps or games on your SHIELD TV, you may run out of storage space. If you lot are out of space on your device, you'll get a notification the next time you try to install a game or app from the Play Store.

If you run out of space but yous'd like to install new apps or games, you lot have to uninstall some of your other apps or games or else attach an external hard drive.

Here's how to uninstall apps or games:

On the SHIELD TV Home screen, navigate to your app and press and hold the select button.
Press downward on the D-pad until the app hovers over the "uninstall" region.
Printing select over again to complete the uninstallation.

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Source: https://nvidia.custhelp.com/app/answers/detail/a_id/4912/~/shield-tv-%282019%29-troubleshooting-guide